Refund & Cancellation Policy

This policy explains how to cancel a Dopastep Pro subscription, when we refund a payment, and how to ask for one. It forms part of our Terms of Service. If anything here conflicts with a right you have under the consumer law of your country, that law wins.

Every user gets 10 free AI task breakdowns, and the focus rooms are open without payment. You do not need a card to try Dopastep, so there is nothing to refund unless you have bought Pro.

• You can cancel at any time, with no cancellation fee and no notice period.
• Cancel from your Dopastep profile (“Manage or cancel your subscription”, which opens Paddle’s customer portal), from the link in your Paddle receipt email, or simply email us at wangchong19890518@gmail.com and we will cancel it for you.
• What happens next: Pro stays active until the end of the period you have already paid for, and you are not billed again. We do not pro-rate or refund the remainder of a period you chose to cancel part-way through.

Payments already made are generally non-refundable, because you can try Dopastep free before paying and cancel at any time. That said, we would rather fix a problem than keep money from someone who did not get what they paid for — see Section 5.

We will refund a payment in any of these cases:

• The service did not work for you and we could not fix it within a reasonable time.
• You were charged by mistake — a duplicate charge, a charge after you had already cancelled, or a charge you did not authorise.
• We permanently shut down a paid feature you were paying for, or we terminated your account without cause. In both cases we refund the unused portion of your subscription.
• The law requires it. This includes the EU and UK right to withdraw from a distance contract within 14 days, and any equivalent statutory right where you live. Note that if you ask us to start your Pro access immediately, that right may be reduced once the service has been fully supplied — we will tell you if that applies.
• We simply agree it is fair. If something went wrong and none of the above quite fits, write to us and explain — we read every message.

Your purchase may additionally be covered by the buyer terms of the payment provider that processed it, which can allow refunds in circumstances beyond those listed here.

Email wangchong19890518@gmail.com with:

• the email address on your Dopastep account,
• the order or receipt number from your purchase email, and
• one line on what went wrong.

We aim to reply within 2 business days and to decide within 5 business days. You do not need to give a reason to cancel — only to request a refund.

Refunds are returned to the original payment method — we cannot send one somewhere else. Once approved, we issue it immediately; your bank or card issuer then typically takes 5–10 business days to post it, which is outside our control. Refunds are issued in the currency you were charged in, and we do not cover any exchange-rate difference your bank may apply.

If a charge looks wrong, email us first. A chargeback filed with your bank takes far longer to resolve than a refund we issue directly, and it can get your Dopastep account suspended while the dispute runs. We have never refused to look at a genuine billing problem.

We may update this policy. Material changes are posted here with a new date above, and the version in force when you paid is the one that applies to that payment.

Questions about billing, a cancellation, or a refund? Email wangchong19890518@gmail.com.